Due Date: First of the month for those on a monthly schedule or prior to the beginning of the session for those on a 12-week schedule.
Registration Fee: An annual non-refundable registration fee of $30 per student will be automatically charged at the time of enrollment. Family rate of $50 for two children or more.
Late Fees: A late fee of $20 will be automatically charged for all payments not received by the 5th day of each month. A student will be dropped from a class for non-payment on the 10th of the month.
Team Tuition: An additional fee of 5% of the balance will be applied to balances unpaid for 14 days. An additional 10% will be applied to balances unpaid for 30 days.
Payment methods: We accept cash, check and credit card payments. Please note: all accounts are required to have a current credit card to be kept on file at all times. Outstanding charges may be charged to the credit card on file. Payments made in cash or check must be made prior to the 1st of each month to avoid auto-pay.
Bounced Check Fee: There is a $35 bounced check fee plus any collection fees that may incur as result of the insufficient funds. If the balance is sent to collections, you will be responsible for both the outstanding balance as well as any fees charged by the collection agency. Total balances resulting in a bounced check are due within two weeks of notification of the NSF and participation will be suspended until the account is caught up.
Refunds: All refunds will incur a service fee. Credit card refunds will incur a $10 service fee, or you can request a check be mailed to the address on file for a $5 service fee. Please allow 7-10 business days for a refund request to be processed.
Dropping From Class: If your athlete will be dropping a class or program, all requests to drop from their class must be submitted in writing via email. If you drop a class mid-month, you will not receive class credits and/or a refund for remaining classes in the current month. If you submit your drop request mid-month, you may choose to complete the remaining classes in the current month. If your account is set on recurring billing, you must request to drop your child's by the 25th of the current month to avoid your card being charged. You will be responsible for all refund fees if you do not submit your request before the charge is processed. Please note, you will not be able to redeem any make-up classes after you have dropped your child’s class.
Every new child is entitled to one free class with no obligation. Upon arriving at your child’s 1st class, a full completed registration form must be turned into the front desk before your child is able to participate in any classes. You must set up an account and email the gym manager before attending a trial class.
After your child’s trial class, if you wish to register your child for classes:
1. Contact us after your child’s trial class to confirm enrollment.
2. Once we receive the required tuition and registration fee your child is enrolled in our program.
We do allow mid-session enrollments assuming there is room in the class you are interested in. After receiving confirmation that we have space available in the class you wish to enroll in, you will receive a pro-rated amount for tuition. That amount is due before your child participates in his/her first class.
Camps and Special Events (Parent's Night Out, etc) are reserved on a first come basis. A reservation secures your child's spot and payment is due upon drop-off. Cancelations are required one-week in advance for a full-refund. Cancelations made 4-6 days in advance result in a tuition forfeit of 25%. Cancelations made 24-48 hours in advance result in a tuition forfeit of 50%. No shows/No Calls result in a forfeit of 100% tuition. Cancelations due to illness or injury, with a doctors note, will be fully refunded.
Our 12-week recreational sessions are pro-rated for posted holidays. Team tuition is not pro-rated for posted holiday's as we routinely practice during holiday break's. We do not pro-rate/refund for missed classes due to weather closures. Click here to see our Calendar.
Every child is granted 2 make-up's per session. These make-up's can only be used during Friday Open Gym from 4-6pm. Dropping into another class for a make-up is a disruption to that classes curriculum. Parent's must email the Office Manager to confirm Open Gym Make-Up.
Parents are permitted to sit in the lobby and observe classes, but are asked to be respectful of the space and staff. Please leave all coaching to the instructor during the assigned class time, including disciplining. We understand it's a parent's nature to correct their child or intervene, but please trust our Coaching methods and refrain from entering any of the class spaces or calling out to your child. If you feel it is necessary to speak to your child, please ask the Office Manager to retrieve your child from class.
*Each of our Coaches has their own style of Coaching, rooted in the curriculum of our program. Classes begin with a warm-up, explanation of the days goals, practice, execution and review. Depending on the lesson for that day, students may need more or less vocal direction for the sole purpose of safety. It may be difficult to grasp what is happening on the floor from the lobby, so we ask that Parent's with questions or concerns about class to please email so it may be reviewed by our Office Manager and Owner at an appropriate time.
Due to the nature of the sports we practice, children who have proven numerous times to not be able to listen to direction, treat their Coaches and classmates with respect and follow the safety rules of the gym will be excused from Class, Open Gyms, Camps and Special Events. Refunds will be determined case-by-case and are at the discretion of Pinnacle Academy. We offer Private Lessons with many of our Coaches that can be arranged individually, with the goal of helping your child reach a comfortable level to return to class.
We understand it is very exciting to see your child learn a new skill and you want to capture that moment, but please wait until after class to take pictures or praise them. This is due to our safety and security policy. There is absolutely NO flash photography, photography or video-taping allowed during class sessions. There are parents in our program who have specifically requested that their child not be captured in photos and/or videos. In addition, if you wish to take a photo and/or video-tape your child please speak with their specific coach and arrange a time, because many of our coaches have a second class and may need preparation time. This must be arranged in advance. Furthermore, pictures and/or videos taken in the gym must be of your child ONLY and photos and/or videos containing other children cannot be posted on any social media network.